A business is a dynamic and complex organism. Day to day, buildings and boardrooms across the world contain bustling and sharp-dressed people pitching, discussing, and compromising on ideas and values, all to help guide the current and eventual directions of a firm. Despite the often blank, rigid, and icy appearance of companies seen through media streams and news outlets, businesses are as much a place of the heart as they are a place of the head. Vital agendas and verdicts are rarely, if ever, the product of an exclusively intellect-driven decision-making process. On the contrary, such choices are equally the result of the desires, needs, ambitions, joys, and fears of those making the decisions, and each of those inputs contains an emotional core.
Emotional intelligence, also known as EQ, is the ability to identify, understand, and manage your own emotions, as well as those of others. It is essential to decision-making and relationship-building processes. Therefore, it is incredibly important that any business model, whether seasoned or developing, incorporate emotional intelligence training into its curriculum. Let’s explore the significance of emotional intelligence in business and explain why it is indispensable for the success of companies.
It Strengthens Relationships and Builds Social Atmosphere
As any business-minded individual knows, a company is not an autonomous robot. Its longevity, livelihood, and relationship to the world around it are entirely dependent on the affinities between those controlling and working within that company. Partners, personnel, and customers all have roles to play, and it is crucial to prevent any barriers from existing between them.
If business leaders, clients, or employees feel that their needs and concerns are going unnoticed, then the opportunity for agreements concerning agendas and decisions diminishes, which in turn lessens ingenuity. Incorporating EQ training, such as gamification, provides a unique opportunity to fortify a business’s social atmosphere and constituent morale through increasing collective empathy, communication, and listening skills.
It Can Increase Revenue
Here’s a scenario. Five board members tasked with making an executive decision can’t agree on one solution. In time, communication breaks down, and they begin to argue intensely until faced with an impasse. They leave the boardroom without a verdict, each red-faced, feeling personally attacked, and unwilling to speak to one another.
Now imagine that perhaps the decision they needed to make was regarding a new product. If the board members arrived at an accord, then production would have started on the item. This product could be immensely successful, but it never sees manufacture because of the original quarrel.
This anecdote illustrates that businesses run by individuals with a higher capacity for emotional intelligence are more lucrative and productive. Studies prove the effectiveness of investing in emotional intelligence training. Implementing emotional intelligence training will improve your sales performances and encourage employees to harmonize together and move beyond confrontations.
Emotional intelligence self-perpetuates its philosophy. It won’t magically create this atmosphere, but if it receives upkeep and employers incorporate inspired and creative ways to keep it fresh, then its effects will sustain a healthy work environment. Moreover, EQ training will build a collective EQ in a company or firm that inspires each person involved in the attitude and ideology. A business built on the cornerstone of emotional intelligence will encourage outside EQ-minded individuals to apply and fill any job openings, thus perpetuating the EQ ecosystem.
Give Your EQ and Business a Boost with Semagie
At Semagie, we know what makes the creative visionary tick. Our decades of experience combine the best features of emotional intelligence and business to provide you with the most productive result. Our groundbreaking training methods will help to ensure you reach your business goals and that your employees reach their personal goals. Call us at (305) 938-0453 or visit us online to learn more about our gamification strategies and blended training services to boost the success of your business.
Now that we’ve determined the relative value and effectiveness of nurturing and employing emotional intelligence (EQ) in both business and personal contexts, and that there is an emotional component behind most of the things that will make or break employees’ and leaders’ success, it’s time to more acutely explore methods through which your EQ can be maximized. Below we’ve outlined three majorly effective ways of enhancing emotional intelligence.
Empathy, or the ability to understand and share the feelings of another, is a fundamental skill that anyone with a strong command of emotional intelligence practices daily. There are ways one can work on their ability to empathize.
Reflect on Your Own Emotions
A strong understanding of your own feelings, why they arise and where they come from, will greatly strengthen your ability to do the same with others.
Ask Others for Their Perspective
Whether about your actions, the actions of another, or an interpretation of an event or occurrence, receiving another’s perspective will help you to see things more like others see them. This will, in turn, help you to understand others better, too. You can then use that knowledge to adjust your dealings accordingly.
Suspend (Temporarily) Your Critiques and Reactions to Critiques
Though it is difficult, doing this can better help us listen honestly and faithfully, thus opening up more space for varied and shared interests, values, and interpretations.
Communicate, Communicate, Communicate
Clear, honest, and confident communication is a key activity to engage in when working to amplify emotional intelligence. If you are great at listening and understanding the perspectives of others, but have trouble dynamically asserting your desires, needs, and values, then your command of EQ is not properly balanced. People with strong emotional intelligence know how to share their opinions honestly while respecting their fellow cohorts. A few tips for improving your communications skills are –
Display Confidence: Being clear and certain in your delivery helps ensure that those around you take seriously your thoughts, words, and advice.
Simply Your Vocabulary: Using ambiguous or vague terms often leads to misinterpretation and miscommunication. To ensure that everyone is on the same page when sharing feelings or ideas, it’s wise to use words that are commonly understood by everyone.
Listen: Easily one of the most important aspects of effective communication is the ability to listen. If you’re ever only thinking about how you plan to respond, you’re unlikely to create an open space for discussion.
Use Gamified Learning
There’s a likelihood one might hear the phrase ‘gamified learning’ and be slightly confused, left asking “what does it mean?”. In simple terms, gamified learning (or gamification) is the process of defining the elements and mechanics which comprise games that make those games fun and motivate players to continue playing and using those same elements in a non-game context to influence behavior and stimulate. Basically, it is the introduction of game elements in a non-game situation.
So, how does a gamification program encourage EQ growth? Well, in contrast to more traditional, antiquated forms of training and team building, gamification places focus not only on the skills required for success in a job, but also on the behaviors. Often individuals are hired for their skills (intelligence) and let go for their behavior (emotional make-up). Placing gamification methodology at the center of your business models or interpersonal development strategies gives you the best of both worlds.
Through dynamics such as making learning more palpable, offering a forgiving learning environment, giving individuals ownership of their learning, providing opportunities for identity work through taking on alternate selves, and just generally making more space for fun and joy, gamification generates scenarios where individuals are asked to engage in both skill-oriented and social, emotional goals paramount to strong leadership and its development.
Maximize Your EQ with Semagie
As a ground-breaker, you know what it means to constantly improve, enhance, and maximize your creative, professional, and inspirational capabilities. As experts with years of experience, we know that doing so requires simultaneously maximizing your control of emotional intelligence, and we know how to help. Just ask our clients.
Through our corporate and education-minded training services, it’s time you considered immersing yourself in the future of cognitive and emotive intellectual enhancement. To learn more about our products and services, call (305) 853-9082 or visit us online to find a program that’s right for you.
Day in and day out, we are fed the belief that our intelligence quotient (IQ) is the fundamental deciding factor of our ability to thrive in the personal and business world. Semagie is here to tell you differently. When it comes to improving on your successes and achieving an overall higher degree of happiness and productivity, a command of emotional intelligence is as valuable an asset as the rigid statistic of an IQ.
With this in mind, you might be wondering, “Is it possible to enhance or improve upon emotional intelligence on an individual or collective basis?” Thankfully, the answer is an emphatical, "Yes". Here are ways you can nurture yours to crystalize your business ambitions into a series of winning performances.
What is Emotional Intelligence and Why is it Important?
Emotional intelligence (EI) designates the capability to recognize, utilize, and employ your own emotions in ways that can:
It helps you build lasting relationships, flourish at school and work, and realize career and personal goals. EI can also help you to connect with your feelings, bring action from intention, and help you make more informed decisions about what matters to you.
A strong IQ might come in handy during a standardized test or a college application process, but it’s a strong EI that helps you maintain your social, mental, and physical health in the face of the stress that often accompanies those tasks. IQ will help devise a novel technology. EI will help build a network of dependable and creative individuals to implement it.
We are told that the “brains” of the operation is the foundation, but in reality, that is only true if it is collaborating with the “heart”. In other words, IQ and EI work best when neither has a monopoly in the workplace and are instead functioning in tandem.
Enhancing Your EI
Employing EI in your personal and business decisions will help marry your emotivators to your ambitions, convictions, and strengths. What’s more, tactful use of an individual EI in social and business situations can help enhance collective EI among those involved. It’s little wonder then that there is great virtue in nurturing emotional intelligence. The question, then, becomes how to do it. Here are some ways to get you started.
Being assertive in your communication - without being over aggressive - will help you clearly define your goals, needs, and beliefs to you and those around you. People with strong emotional intelligence know how to share their opinions honestly while respecting their fellow cohorts.
When in a conversation, listening actively (as opposed to simply waiting to speak) will help ensure that your response is coming from a place of understanding. This prevents miscommunications and can help generate mutual respect between all parties involved.
It can be detrimental to underestimate the power of your attitude and the ways it can be broadcasted to others. Maintaining an optimist’s mindset in the face of stresses or concerns can go a long way to fortifying the morale of those around you.
Maybe not “crave”, but those that are unwilling to hear an outside critical perspective on their actions are unlikely to ever change them. Instead of responding to constructive criticism with offense or contempt, try to understand where it is coming from, why it is being shared now, and how your actions could be affecting those around you and their performance.
Emotionally intelligent people understand that empathy is a trait that shows emotional strength, not weakness. Empathy helps you to relate to others on a basic human level. It opens the door for mutual respect and understanding between people with differing opinions, situations, and goals.
Need to Enhance Emotional Intelligence in the Workplace? Call Semagie
It’s time to become the change you want to see in the world, and it starts with emotional intelligence training with Semagie. With decades of combined experience in cultivating and delivering ground-breaking training to businesses, we are eager to help you make your world a better place. To learn more about our live, game-based, and blended learning training services, contact us at (305) 853-9082.
Intelligence comes in many forms. While logical-mathematical and linguistic intelligence are often thought of as the predominant measures of a person’s smarts, it’s hard to imagine a society without the beauty and value provided by expressions of musical, existential, naturalist, spatial and bodily-kinesthetic intelligence. But for all the forms of intellect out there, it’s the emotional intelligence (EI) that informs our interpersonal and intrapersonal relations and helps make humans the most influential life forces on the planet.
As social creatures, we reward social skills like empathy, dependability, and charisma far more than brute strength, talent, or intelligence. In business, it takes high emotional intelligence and communication skills to build and maintain every element of your company, including a strong customer-centric culture. Amazon and Zappos are two businesses that have grown tremendously thanks to a genuine commitment to providing customer value first, last, and always. And Semagie specializes in live and online courses that will enlighten you to the power of EI.
Our message is simple: Emotional intelligence is not the “in thing” — it’s an under-emphasized and highly critical aspect of personal development. Let’s explore the ins and outs of emotional intelligence and how it can enhance firms to have a customer-first perspective.
What Is Emotional Intelligence?
The concept of emotional intelligence is only about 25 years old. In 1995, psychologist and science journalist Daniel Goleman popularized the idea that understanding, managing, and expressing emotions greatly improve life outcomes, including social standing and financial success. The term was originally created by two researchers – Peter Salovey and John Mayer. They defined EI or EQ (emotional quotient) as both “the ability to recognize, understand and manage our own emotions,” and “the ability to recognize, understand and influence the emotions of others.”
The ability to recognize and acknowledge your feelings, analyze emotional strengths and weaknesses, and pick up on the feelings of those around you is valuable to anyone seeking to win a war within themselves or navigate the world around them. But the dark side of emotional intelligence can lead some to manipulate the feelings of emotionally vulnerable individuals. The more you understand and regulate your emotions, the better you will be able to protect yourself from the emotional vampires and false prophets that feed on emotional naïveté.
Three Facts About Emotional Intelligence
Emotions Are Natural
One of the least intelligent ways you can handle your emotions is to suppress them. Instead of fighting your feelings, face your demons, and get an authentic understanding of your emotional strengths and weaknesses. Once you have a grasp of your intrapersonal EQ and inner world, you can start to expand your interpersonal EQ through more conscious social interactions and greater emotional expression.
Once you learn how to manage your emotions, you can use them to motivate yourself and others. This secret is what separates great leaders and achievers from mediocre performers, coaches, and executives. Instead of focusing on technique or specific performance variables, exceptional motivators work the emotions of their team members, customers, and themselves to get the results everyone wants.
When you, your employees and your customers are all communicating their emotional needs clearly, everyone involved is eager to continue doing business. But beware of emotional manipulators who will play team members against each other for selfish purposes.
The Emotional Intelligence Link to Customer Centricity
By definition, this link refers to companies that are still transitioning from a company focus to a focus on individual customer needs. This methodology includes profound, reaching, and dynamic advice to further enhance successful companies to supercharge product design teams and facilitate cultures of experimentation on behalf of customers. Here are key emotional intelligence characteristics that drive this phenomenon:
Empathy: The ability to put yourself in the shoes of your customer
Self-Awareness: To be able to understand your perspective and how you can intersect that perspective with the customer
Emotional Motivation: How to uncover and connect with the unspoken, visceral, and emotional motivation of your buyer
Need State Communicating: Turn customer communication away from oneself and toward wants and desires
Let Semagie Help Boost Your Emotional Intelligence!
Semagie clients like Google, Cisco, Havas, Spark44, and more thriving companies sing the praises of Semagie’s Emotional Intelligence and Value-Based Business Education.
Semagie teaches the power of customer-centric business, which takes care of customer needs before and after each transaction. This approach promotes repeat business, increases the lifetime value of each customer, and reduces churn across businesses.
Contact us today at (305) 938-0453 for lessons on diversity, inclusion & equity, leadership skills, intrapreneurship, work ethics, and presentation skills. Get exclusive access to the legendary business development principles compellingly conveyed in the best-selling book Secrets of the Hidden Agenda: a Proven Way to Win Business and Create a Following, courtesy of Kevin Allen’s 30-year career of growing companies and winning business.
Semagie excels at hosting highly-rated workshops to serve globally-focused firms like Expedia, Google, and Oracle. Our live, online, and game-based learning methodologies are preferred by professors and university deans, learning & development directors, human resources personnel, and those in recruiting/hiring positions.
Whether you're interested in a short-term engagement or a multi-faceted academy experience, our programs and initiatives will enable your business to unlock the next level of leadership.