Day in and day out, we are fed the belief that our intelligence quotient (IQ) is the fundamental deciding factor of our ability to thrive in the personal and business world. Semagie is here to tell you differently. When it comes to improving on your successes and achieving an overall higher degree of happiness and productivity, a command of emotional intelligence is as valuable an asset as the rigid statistic of an IQ.
With this in mind, you might be wondering, “Is it possible to enhance or improve upon emotional intelligence on an individual or collective basis?” Thankfully, the answer is an emphatical, "Yes". Here are ways you can nurture yours to crystalize your business ambitions into a series of winning performances.
What is Emotional Intelligence and Why is it Important?
Emotional intelligence (EI) designates the capability to recognize, utilize, and employ your own emotions in ways that can:
It helps you build lasting relationships, flourish at school and work, and realize career and personal goals. EI can also help you to connect with your feelings, bring action from intention, and help you make more informed decisions about what matters to you.
A strong IQ might come in handy during a standardized test or a college application process, but it’s a strong EI that helps you maintain your social, mental, and physical health in the face of the stress that often accompanies those tasks. IQ will help devise a novel technology. EI will help build a network of dependable and creative individuals to implement it.
We are told that the “brains” of the operation is the foundation, but in reality, that is only true if it is collaborating with the “heart”. In other words, IQ and EI work best when neither has a monopoly in the workplace and are instead functioning in tandem.
Enhancing Your EI
Employing EI in your personal and business decisions will help marry your emotivators to your ambitions, convictions, and strengths. What’s more, tactful use of an individual EI in social and business situations can help enhance collective EI among those involved. It’s little wonder then that there is great virtue in nurturing emotional intelligence. The question, then, becomes how to do it. Here are some ways to get you started.
Being assertive in your communication - without being over aggressive - will help you clearly define your goals, needs, and beliefs to you and those around you. People with strong emotional intelligence know how to share their opinions honestly while respecting their fellow cohorts.
When in a conversation, listening actively (as opposed to simply waiting to speak) will help ensure that your response is coming from a place of understanding. This prevents miscommunications and can help generate mutual respect between all parties involved.
It can be detrimental to underestimate the power of your attitude and the ways it can be broadcasted to others. Maintaining an optimist’s mindset in the face of stresses or concerns can go a long way to fortifying the morale of those around you.
Maybe not “crave”, but those that are unwilling to hear an outside critical perspective on their actions are unlikely to ever change them. Instead of responding to constructive criticism with offense or contempt, try to understand where it is coming from, why it is being shared now, and how your actions could be affecting those around you and their performance.
Emotionally intelligent people understand that empathy is a trait that shows emotional strength, not weakness. Empathy helps you to relate to others on a basic human level. It opens the door for mutual respect and understanding between people with differing opinions, situations, and goals.
Need to Enhance Emotional Intelligence in the Workplace? Call Semagie
It’s time to become the change you want to see in the world, and it starts with emotional intelligence training with Semagie. With decades of combined experience in cultivating and delivering ground-breaking training to businesses, we are eager to help you make your world a better place. To learn more about our live, game-based, and blended learning training services, contact us at (305) 853-9082.
Intelligence comes in many forms. While logical-mathematical and linguistic intelligence are often thought of as the predominant measures of a person’s smarts, it’s hard to imagine a society without the beauty and value provided by expressions of musical, existential, naturalist, spatial and bodily-kinesthetic intelligence. But for all the forms of intellect out there, it’s the emotional intelligence (EI) that informs our interpersonal and intrapersonal relations and helps make humans the most influential life forces on the planet.
As social creatures, we reward social skills like empathy, dependability, and charisma far more than brute strength, talent, or intelligence. In business, it takes high emotional intelligence and communication skills to build and maintain every element of your company, including a strong customer-centric culture. Amazon and Zappos are two businesses that have grown tremendously thanks to a genuine commitment to providing customer value first, last, and always. And Semagie specializes in live and online courses that will enlighten you to the power of EI.
Our message is simple: Emotional intelligence is not the “in thing” — it’s an under-emphasized and highly critical aspect of personal development. Let’s explore the ins and outs of emotional intelligence and how it can enhance firms to have a customer-first perspective.
What Is Emotional Intelligence?
The concept of emotional intelligence is only about 25 years old. In 1995, psychologist and science journalist Daniel Goleman popularized the idea that understanding, managing, and expressing emotions greatly improve life outcomes, including social standing and financial success. The term was originally created by two researchers – Peter Salovey and John Mayer. They defined EI or EQ (emotional quotient) as both “the ability to recognize, understand and manage our own emotions,” and “the ability to recognize, understand and influence the emotions of others.”
The ability to recognize and acknowledge your feelings, analyze emotional strengths and weaknesses, and pick up on the feelings of those around you is valuable to anyone seeking to win a war within themselves or navigate the world around them. But the dark side of emotional intelligence can lead some to manipulate the feelings of emotionally vulnerable individuals. The more you understand and regulate your emotions, the better you will be able to protect yourself from the emotional vampires and false prophets that feed on emotional naïveté.
Three Facts About Emotional Intelligence
Emotions Are Natural
One of the least intelligent ways you can handle your emotions is to suppress them. Instead of fighting your feelings, face your demons, and get an authentic understanding of your emotional strengths and weaknesses. Once you have a grasp of your intrapersonal EQ and inner world, you can start to expand your interpersonal EQ through more conscious social interactions and greater emotional expression.
Once you learn how to manage your emotions, you can use them to motivate yourself and others. This secret is what separates great leaders and achievers from mediocre performers, coaches, and executives. Instead of focusing on technique or specific performance variables, exceptional motivators work the emotions of their team members, customers, and themselves to get the results everyone wants.
When you, your employees and your customers are all communicating their emotional needs clearly, everyone involved is eager to continue doing business. But beware of emotional manipulators who will play team members against each other for selfish purposes.
The Emotional Intelligence Link to Customer Centricity
By definition, this link refers to companies that are still transitioning from a company focus to a focus on individual customer needs. This methodology includes profound, reaching, and dynamic advice to further enhance successful companies to supercharge product design teams and facilitate cultures of experimentation on behalf of customers. Here are key emotional intelligence characteristics that drive this phenomenon:
Empathy: The ability to put yourself in the shoes of your customer
Self-Awareness: To be able to understand your perspective and how you can intersect that perspective with the customer
Emotional Motivation: How to uncover and connect with the unspoken, visceral, and emotional motivation of your buyer
Need State Communicating: Turn customer communication away from oneself and toward wants and desires
Let Semagie Help Boost Your Emotional Intelligence!
Semagie clients like Google, Cisco, Havas, Spark44, and more thriving companies sing the praises of Semagie’s Emotional Intelligence and Value-Based Business Education.
Semagie teaches the power of customer-centric business, which takes care of customer needs before and after each transaction. This approach promotes repeat business, increases the lifetime value of each customer, and reduces churn across businesses.
Contact us today at (305) 938-0453 for lessons on diversity, inclusion & equity, leadership skills, intrapreneurship, work ethics, and presentation skills. Get exclusive access to the legendary business development principles compellingly conveyed in the best-selling book Secrets of the Hidden Agenda: a Proven Way to Win Business and Create a Following, courtesy of Kevin Allen’s 30-year career of growing companies and winning business.
Semagie excels at hosting highly-rated workshops to serve globally-focused firms like Expedia, Google, and Oracle. Our live, online, and game-based learning methodologies are preferred by professors and university deans, learning & development directors, human resources personnel, and those in recruiting/hiring positions.
Whether you're interested in a short-term engagement or a multi-faceted academy experience, our programs and initiatives will enable your business to unlock the next level of leadership.
Emotional Intelligence at work
What drives Connection?
Each day at work we pitch an idea to a colleague or a boss, or to a board of directors, or to a new organization, or to a client on behalf of the company for the contract of our dreams. Regardless of who we’re pitching, your success boils down to tan act of connecting and showing someone that its worth believing in you.
Despite what you may think, most decisions, even in business are made with the heart and not the head. Everyone that you engage with at work has a desire, an ambition, a belief, a worry or a fear. It is these heart-felt emotions that almost always drive their decision-making.
It is hardly surprising that many of us consistently underestimate how critical it is to understand the emotional motivations of decision-makers. In a world dominated by facts, figures, benchmarks and bottom lines we sometimes forget that business is, at heart, a human endeavor. Decisions are made by people, and people have needs and agendas. Whether it is the desire to be recognized; to feel appreciated; to create something; to be admired; to lead; or to feel safe and secure, understanding the needs and agendas of decision-makers is a critical driver of business success. The rational face of the decision-maker may be the one that is most obvious to you, but it is the emotional part that actually buys. Getting decisions made your way is fundamentally about people, their ambitions, fears and desires.
Where do these emotional motivators (emotivators) lay?
The emotional motivators that drive decision-making are deep rooted and unspoken. While decision-makers may well rationalize and justify their choices on the basis of hard evidence, the reality is that visceral and implicit emotions are always fundamental to the decisions they take. It is the hidden emotional needs, wants and values that are the true motivators behind every decision. No matter how effective your team or great your product, few pitches will ever be successful or recommendations accepted unless your argument speaks directly to these deeply-felt emotional desires. The first step in influencing a decision is bringing the unspoken wants, needs and values of the decision-maker to the surface.
Does this mean that whatever expressed by the decision-maker is not really the real issue?
Of course there is always a business issue that a decision-maker needs to solve, and your main objective will always be to solve whatever problem the decision-maker has. The difference is that every obvious problem or opportunity takes place in a deeper and less visible context; one that is always linked to an underlying Want, Need or Value. These are the filters through which the decision will be made. Your task will be to resolve the obvious business problem in a way that links to their emotional motivators (emotivator).
How can we define these emotivators?
The ‘Emotivators’ describes the unspoken, emotional motivation that resides in the heart of any decision-maker. The true motivator behind every successful pitch. To drive decision-making in your favor, your pitch must find, tune into, lock onto and ignite the
decision-maker’s Emotivator. The Emotivator is at the root of how people behave and the lens through which people make choices.
What is the Emotivator comprised of?
An Emotivator comes in all shapes and sizes but is always present and always vital. Emotions and desires locked into this are as varied as there are different people in the world, but generally consist of Wants, Needs and Values.
Wants are positive desires to achieve something good. Wants are based on ambition and reflect confidence and a positive view of what the future might bring. Decision-makers may not be able to articulate what the future looks like (that’s where you come in!), but they look forward to it. People with a hidden agenda based on Wants will respond to bold gestures. They will want to feel that you understand them, can see what they see, and share in the excitement of the goal they seek.
Needs are desires for something that is lacking, and may reflect fears, worries, or a longing for an essential missing ingredient that is necessary to function. There is a sense of urgency surrounding the hidden agenda of needs, and this agenda includes a call for confidence. Individuals whose hidden agendas are based on needs are reticent and cautious. They need a good deal of assurance, and need to see confidence in you and your ability to deliver something that they lack.
Values are important and lasting beliefs about what is good or bad and desirable or undesirable. The roots of The Hidden Agenda for people who are motivated by values are their deeply held beliefs. For them, the issue will always be how they set, calibrate and measure their actions in accordance with the compass of their value system.
How does The Emotivator benefit me?
In any competitive situation the individual or company that can apply the greatest sensitivity to the decision-maker’s hidden agenda will have an immediate competitive advantage. The emotivator framework allows you to find the unspoken Wants, Needs and Values of decision-makers and then connect with them in an emotionally powerful way.
Once you have understood who your decision-makers are in terms of their emotivators, you will be able to connect your key strengths (your Core), your key beliefs (your Credo) and everything you wish to be (your Real Ambition) directly to the emotional motivators that drive decision-making. This is a hugely powerful way of selling or pitching, whatever the context.
Behind every decision there is an emotivator, the unspoken Wants, Needs or Values that reside in the hearts of decision-makers. When you identify it and connect your strengths, beliefs and ambitions to this, you win.